In-Home Care

We will meet with you and your family to jointly determine the scope of care needed and provide recommendations for safety, mobility, comfort, and wellbeing. By conducting an in-depth assessment, a comprehensive care plan can be developed based on one’s lifestyle, challenges or medical conditions.

Our highly skilled caregivers are ready to help you and your loved ones with a variety of daily activities.

 

 

Heartland Home Health is the perfect solution for seniors and others in need who aren’t ready to leave their home for an institutional setting, but because of illness or chronic conditions need support to remain at home. We improve your life by providing compassionate, one-on-one care in the comfort of your own home. Our personalized and affordable services are available 7 days a week and can range from a few hours a day to 24/7 live-in care.

Heartland Home Health provides service in private homes, assisted living communities, hospitals, skilled nursing facilities, and rehabilitation centers. See how we can help by scheduling a free in-home care assessment.

 

Other Home Care Questions

What kind of home care services do you provide?

Heartland Home Health offers in-home non-medical care; services are non-medical in nature. Additional services include mobility and fall prevention products and services.

Does medical insurance cover home care services?

Generally, no. Most medical insurance will not cover home care as it is not considered a medical expense. Other insurance policies and programs may cover home care costs such as public or private “Long Term Care Policies,” Veterans Administration benefit programs, or Social welfare programs such as the California “IHSS” program. Medicare does not typically pay for hourly personal care or non-medical service. Heartland Home Health is fully approved and works with most insurance providers and assists clients with claims processing and reimbursement of home care costs.

Are your caregivers licensed, insured, bonded and trained?

Yes. Every caregiver is licensed by the California Department of Social Services. All employees must complete in-depth screening including criminal history background clearance, medical clearance, motor vehicle background check, and must meet specific training requirements. In addition, all employees are bonded and insured under general liability and workers’ compensation insurance. All caregivers are employees of Heartland Home Health, we do not hire independent contractors.

Can Heartland Home Health help with medications?

Heartland Home Health may assist with medication reminders, tracking and management but cannot administer any medication. Administrating medication is a medical procedure and as such requires additional licensing. Medication management is reviewed upon initial assessment and a medication plan is developed and included as part of the master care plan.

Can I change or discontinue home care services?

Yes. You won’t be bound by a restrictive long-term contract. Changes to your care plan or discontinuing service requires only 24-hour’s notice.

Will I have a choice of who comes to my home?

You will have the opportunity to meet and interview your caregiver before services begin. The person you select will work with you on a consistent basis, and will come to understand your specific needs. We strive to provide complete satisfaction; should a compatibility issue arise with a caregiver, we will work to provide a more suitable match.

Do you have a minimum number of hours required per visit?

Due to caregiver availability, logistics, and demand for services, we require a minimum 4-hour care plan per visit.

What is the cost of in-home care?

Many factors contribute to the cost of care including the number of hours of care per week and the level of assistance required. We will schedule an assessment meeting with you to explain all options and associated cost. Costs range from $14.50-$26.75 per hour. Hourly care cost includes all fees, taxes, insurance, etc.

How do I pay for services, do I pay the caregiver directly?

Clients are invoiced by Heartland Home Health two times per month. Heartland handles all client billing and employee payroll. You never pay caregivers directly and will never be asked to pay an additional fee to any employee. We accept most forms of payment including personal check or through our secure credit card payment system.

Heartland Home Health complies with all laws and regulations required by the California Department of Social services for Home Care Organizations. We are fully compliant and licensed (license #564700040). We exceed government and industry requirements. The organization is fully insured and bonded. Please follow the link below to the California Department of Social Services Home Care Organization web site for further licensing information.

California Department of Social Services Home Care Organization 564700040